When you first speak with a Quit Coach assistant, they will take your contact information and brief smoking history. Next, if you are ready to set a quit date, you'll be scheduled for your first call with a Quit Coach. There are a total of eight calls but you can stop scheduling calls when you want to. Here is what to expect:
Call #1 On your first scheduled call, your Quit Coach will:
- Assess your readiness to quit
- Help you pick a quit date
- Help you build a Quit Plan that includes tips and tools to get you ready
- Discuss quit medications and explain your options
Call #2 Your Quit Coach will call you about 2 days before your quit date to:
- Review your Quit Plan and help you address difficult situations that might trip you up
- Check in to see how you are feeling about your quit date
- Reinforce your decision to quit on your chosen date
Call #3 On your scheduled quit date, your Quit Coach will call to:
- See how you are doing and how the quitting medications are working (if you are using them)
- Review quitting tips and ways to deal with tough situations
- Answer any extra questions you might have
Call #4 Your Quit Coach will call you a couple of days after your quit date to:
- Check on your progress
- Review the challenges
- Reinforce your reasons for quitting
- Help you with new coping strategies
- Help you get back on track if you have had a slip
Call #5, #6 & #7 Your Quit Coach will make a call seven days, 30-days and 90-days after your quit date to:
- See how you are doing and provide support as needed
- Help you plan for your tobacco-free future
- While this is your final scheduled call, your QuitCoach will invite you to call back at any time if you experience any difficulties
Call #8 Follow up:
Several months after our last conversation we will follow up to check in, see how you are doing, and ask you to complete a short survey about your experience -- which helps us evaluate our service and improve it for the future.
