Frequently Asked Questions

At QuitNow, we understand that everyone seeks support differently. We offer a range of services to help you quit your way. Our services are open to anyone looking to quit smoking, vaping, or other tobacco products. 

Phone support: Free one-on-one guidance with our expert Quit Coaches. Whether you are looking to quit or want to learn more about your health, our Quit Coaches are available to help. 

Live Chat: Do you have a quick question about quitting? Live Chat connects you with a Quit Coach for all the answers. Our service supports automatic translation, which allows you to chat in a different language.

Text Tips: Receive daily motivational messages straight to your phone! Our free 3-month mobile texting service offers information and support tailored to where you are on your quit journey.  

Email Tips: free email messaging service designed to provide helpful tips, valuable insights, and motivational support via emails, assisting you on your cessation or reduction journey.

Community Forum: We have a whole community waiting to support you! Our QuitNow Community Forum is the place to share quit tips, coping strategies, and quit successes.  

Group Support Sessions: Join our Group Support Session for practical quit tips from one of our Quit Coaches and from other members of the QuitNow community. Group Support Sessions take place via teleconference the first Monday of every month at 7:00pm PST.  

Educational Resources: Download fillable/printable educational resources to guide you through your quit journey.

Making an account at QuitNow.ca is how we personalize our program to your quit journey. When you make an account and set up your quit plan, we tailor an action plan with steps you can take. The services you receive will also be tailored to where you are on your quit journey. For example, if you are thinking about quitting and you sign up for text tips, you’ll receive text tips designed to help you feel more ready to take the next step.  

Creating an account also lets you track your quit journey and see your stats, like when you reach a smoke- or vape- free milestone.   

As well, some services can only be accessed once you have an account. To ensure the Community Forum is a safe and secure place, only registered individuals can post on the Forum.   

Making an account helps us help you. By making an account, you are helping us at QuitNow to better understand the needs of British Columbians and continuously improve our program.

Ready to take the next step? Learn more.

The BC Lung Foundation collects and uses your personal information to operate the QuitNow Website and to deliver services you have requested. All personal information that QuitNow collects is stored securely and is subject to the rules and protections outlined within the Freedom of Information and Protection of Privacy Act (FOIPPA). We will never share your personal information with anyone.   

If you make an account and later decide you would like to delete it, all your personal information will also be deleted.  

View our Privacy Policy to learn more about how QuitNow uses and protects your personal information.

Quit Aids, including Nicotine Replacement Therapy (NRT, incl. the patch, gum, or lozenge) and prescription medications, are offered free or at a subsidized cost through the BC Smoking Cessation Program. (Note that this program is separate from QuitNow.) 

Each calendar year you can receive up to 12 continuous weeks of either the NRT or prescription medication. Read more about accessing subsidized medications.   

To access NRT: 

You can access free or subsidized Nicotine by going to your local pharmacy. Tell the pharmacist that you want to quit smoking. They will ask to see your MSP card and will help you complete a declaration form and will give you 4 weeks of the NRT of your choice (gum, patch, or lozenge) up to a maximum of 12 weeks. Note that the mouth spray and inhaler are not covered by the BC Smoking Cessation Program but can be purchased out of pocket.  

To access prescription medications: 

The prescription medications (Champix and Zyban) are subsidized based on your income level and Pharmacare plan. Before going to the pharmacist, you will need a prescription from your doctor for Champix or Zyban. Note that only the generic version of Champix (varenicline) is covered under Pharmacare.   

Talk to your health care provider to determine which option is right for you.   

Our Quit Coaches are health experts trained to help people quit tobacco and vaping.  Our Quit Coaches work with you one-on-one, either by phone or live chat, to help you create a Quit Plan that’s right for you. They are trained to provide behavioural support and help you navigate setting a quit date, choosing quit methods, and working through cravings. Your Quit Coach is available to you for as long as you need, to guide you through your quit journey.  

Note that our Quit Coaches cannot prescribe or distribute quit medications or nicotine replacement therapy.  

Ready to talk to a Quit Coach? Give them a call.

Yes, our chat service has an auto-translation feature that lets you chat in a language other than English. Start typing your question or comment in the language of your choice and the Quit Coach will activate the auto-translation on their end, and you will see their answers in the language you choose.

*The platform vendor built the feature with a Google Translate integration and supports over 100 languages.

Yes. QuitNow’s services are available to those looking to quit or reduce the use of any products containing tobacco or nicotine. If you vape with nicotine, you’ve come to the right place!  

If you vape with cannabis/THC, please see below.

QuitNow’s services are designed for British Columbians who are interested in reducing or quitting cigarettes, other tobacco products, and nicotine vaping products. Please visit our “Learn About Cannabis” page for resources to help you address cannabis use. 

Your support can be invaluable for a loved one looking to quit smoking or vaping. Read these tips to learn how you can best be of support to someone on their quit journey.  

Parents, if you are concerned about your child’s vaping or want to learn more about youth vaping, download these resources.

If you are a health care provider, visit our Health Care Providers section to learn how QuitNow can help you support your patients on their quit journeys.

Please visit the Password Reset page and follow the instructions. Password reset instructions will be sent to your registered email address. If you do not receive an email within 5 minutes, please check your Spam/Junk folder.

Please follow these steps to change your notification settings: 

1. Sign into your Quit Plan. 
2. Click your name in the top right corner. 
3. Click on Manage My Notifications. 
4. Use the checkboxes to choose which notifications you would like to receive.

We’re sorry to see you go! Please email us at quitnow@bclung.ca if you would like to delete QuitNow account.